Support Service
Your Digital Safety Net: Technical Support for Growing Businesses
We don't just sell updates – we offer peace of mind. Proactive monitoring, direct developer access, and transparent cooperation that keeps your business running.
Your website is your company's digital business card and sales channel – keeping it running shouldn't be your worry. Our support service ensures your website or e-store is always secure, fast, and up-to-date. We take care of the technical side so you can focus on what you do best – growing your business. Whether you need regular maintenance, security hardening, or a strategic development partner, we'll find a solution that fits your exact needs.
Why choose Digitaal as your support partner?
Proactive Monitoring
We don't wait for things to break. Our systems monitor your website 24/7 and prevent issues before they occur.
Direct Expert Access
No middlemen or ticket systems. Your questions go directly to the developer who knows your project and can help immediately.
Clear Monthly Reports
You receive a clear monthly summary of completed work, website health, and recommendations – without technical jargon.
Premium Licenses Included
Pro and Enterprise plans include premium licenses like WPML, ACF Pro, and other essential tools – no need to purchase separately.
Automatic Backups
Your website and database are regularly backed up. If anything goes wrong, we restore everything quickly and worry-free.
11+ Years of Experience
We've been helping businesses for over 11 years. Long-term experience means we've seen and solved all kinds of situations – your project is in safe hands.
Who are we?
Digitaal is part of the software development company PauseDigital OÜ, which has been operating in web development and e-commerce for over 11 years. During this time, we have helped dozens of businesses build and grow their digital presence.
Our team consists of experienced developers and an award-winning designer who have deep expertise in WordPress, WooCommerce, and modern web technologies. We are not an anonymous support center – we are real people who know your project and care about its success.
Choose the right plan for you
Every plan includes core maintenance and security monitoring. Choose the level that fits your business needs.
Standard
Maintenance & Stability
- WordPress and plugin updates
- Security monitoring and malware scanning
- Daily backups
- Uptime monitoring (24/7)
- Monthly report
- Email support (response within 2 business days)
- Firewall setup and management
- SSL certificate management
Pro
Growth & Development
- Everything in Standard
- 1h maintenance work per month
- Technical SEO monitoring
- Speed optimization
- Premium licenses (WPML, ACF Pro, etc.)
- Priority support (response within 1 business day)
- Regular performance and security audits
- Direct access to developer
Unused development hours roll over to the next month. No hour goes to waste – use them when you actually need them.
How does the cooperation start?
A simple and transparent onboarding process to get started quickly.
Audit
We perform a thorough technical audit of your website: security, speed, SEO, and code quality.
Setup
We install monitoring tools, configure backups, and set up security solutions.
Active Monitoring
Your website is now under our constant watch. We respond to issues before you even notice them.
Growth
Continuous optimization and development that supports your business growth and digital development.
One-off Services
Don't want a long-term contract? We also offer standalone services.
SEO Audit
A thorough technical and content SEO analysis with specific recommendations on how to improve your search engine visibility.
Security Hardening
Vulnerability mapping and patching, firewall configuration, and implementation of security best practices.
Speed Optimization
Website loading speed analysis and optimization – at the image, code, and server level.
UI/UX Design
Our award-winning designer creates user-friendly and visually attractive solutions that boost conversion and user experience.
GDPR Compliance
Together with our dedicated partners, we ensure your website meets all data protection requirements.
WCAG Accessibility
We assess and improve your website's accessibility according to WCAG standards, making it usable for everyone.
Frequently Asked Questions
Monthly maintenance includes WordPress core, theme, and plugin updates, security monitoring and malware scanning, regular backups, and uptime monitoring. Pro and Enterprise plans additionally include development hours, SEO monitoring, and premium licenses.
We track maintenance work hours transparently and report them in the monthly report. All tasks and their time costs are clearly documented. Unused hours roll over to the next month.
Our monitoring detects most issues before you even notice them. For critical errors, we respond according to the selected plan's terms – Enterprise clients have guaranteed response times.
Yes, our contracts have a 30-day notice period. We believe good service keeps clients, not contracts. Your website and all data always remain yours.
Absolutely! Our support service is used by both regular websites and WooCommerce online stores. For e-commerce, the service also covers integration monitoring and maintenance.
Free consultation
Get in touch with us and let's discuss your idea. We will consult, propose a solution and bring your idea to life with you.
